Redfish Technologies is pleased to announce the launch of its new support portal today. Click Here to view it.
We believe in world-class support, and that can only be achieved with a world-class system. Incorporating everything you would expect from a superior support solution, we can offer all aspects of service & support including:*
- Integrated Email Ticketing – simply send an email to firstname.lastname@example.org and our system will log the email and provide you with an automated ticket response.
- Phone Level Support – we now track all calls in our system, so you never lose that important information even when your are off the phone.
- Website Instance Support – see the Red Tab marked “SUPPORT” on the left, click it and submit a support ticket from anywhere on our website. Go on it is that easy…
- Full Management, Reporting and Access – access everything that you have logged with us, immediately, all the threads and information, even attachments. If you are part of a group you can even view your colleague’s information and comments on existing tickets for your organization. Note: SLA with Redfish is required for this option
- SLA Management – that’s right, we track everything, if you have a support contract with us we can now offer Service Level tracking to make sure none of your tickets ever get old!!
- Tweet It – yep that’s right, just sign yourself up on our site and tweet your support needs from anywhere and anyplace..
- RedFish Technology Forums – full knowledge base and technical articles, follow us with RSS, Twitter or even facebook integration, find out what’s happening on the technical side of things…
- Mobile support – need to get support on the move our portal is fully mobile compatible.
So check out the new support portal… more will be added soon.
*of course some of these items come at a costs…. Sign Up to one of our support contracts today